Privacy Policy

1. INTRODUCTION

It is very important to us to comply with the current data protection regulations and laws, so below we will discuss in detail the data protection steps and data collection processes of https://cleantechnics.eu/ and Cleantechnics B.V.

The data is managed by Cleantechnics B.V., and this company is responsible for the handling of personal data.

Contact information:

Full legal name: Cleantechnics Besloten Vennootschap

Email address: info@cleantechnics.nl

Postal address: Zeekraal 79, 4617 JC, Bergen Op Zoom

2. WHAT PERSONAL DATA DO WE HANDLE AND WHY?

Personal data are those that clearly allow the precise identification of an individual.

On the https://cleantechnics.eu website, we handle the following personal data, with a clear indication of the legal basis:

COMMUNICATION DATA
This includes any message you send us via the website, email, social media message, or any other form of communication.

We process and retain these data to fulfill orders and to provide a basis for decisions in case of potential legal claims.

Our legal basis for this processing is the user’s demonstrable interest in our activities, as expressed in the messages sent to us.

CUSTOMER DATA
This includes all data related to the purchase of products and services, such as the customer’s name, shipping and billing address, email address, phone number, details of the purchased products.

We process these data to successfully complete orders and to have legally compliant records of purchases.

The legal basis for data storage is the performance of the contract established by the order between the customer and Cleantechnics B.V.

USER DATA
This includes data generated during the use of the website, which enable the technical operation of the site, to maintain the security of the site, to store backups of user activities, and to provide access to the most relevant content.

The legal basis for data processing is the user’s clear interest in our activities, which necessitates the storage of these data to ensure the technical operation of the site.

TECHNICAL DATA
This includes data generated during the use of the site, such as IP address, login information, browser data, visit times of individual pages, page views and navigation paths, number and times of page visits, time zones, and the device data used to view the site.

The source of the data is our analytics software.

We process these data to analyze user habits on the site, maintain the secure operation of our site, and understand the usefulness of our marketing decisions.

The legal basis for data processing is the user’s clear interest in our activities, which allows us to process these data in accordance with security expectations and use them to grow the business for more effective operation.

MARKETING DATA
This includes visitor preferences regarding which marketing content they prefer to receive from us. We process these data to enable participation in sweepstakes and to send advertisements related to our products/services in which the user has expressed interest.

The legal basis for data processing is the user’s clear interest in our activities, which allows us to process these data in accordance with security expectations and use them to grow the business for more effective operation.

The collected data may occasionally be used for purposes such as providing targeted, relevant advertisements on the Facebook™ platform and various dynamic advertising interfaces, and measuring the effectiveness of advertisements.

The legal basis for data processing is the user’s clear interest in our activities, which allows us to process these data in accordance with security expectations and use them to grow the business for more effective operation.

We do not collect sensitive data such as ethnicity, religious beliefs, sexual life and orientation, political opinions and union membership, or health background, and genetic or biometric information.

3. HOW DO WE COLLECT DATA?

We may collect personal data in such a way that the user directly provides it to us (for example, by placing an order or sending a message).

Furthermore, certain data are automatically collected during the use of the site, such as through “cookies” and similar technologies. These only come into effect after the user has given their consent.

For more information, please see our Cookie Statement.

We receive certain data from external partners, such as analytics providers like Google (non-EU partner), advertising networks like Facebook™ (non-EU partner), and payment service providers like PayPal (non-EU partner) and Barion.

4. OUR PRACTICAL STEPS FOR DATA PROTECTION

Cleantechnics B.V. places great importance on the protection of user data and compliance with applicable regulations. Therefore, after conducting a data protection impact assessment on the site, we have created a list of collected data, their necessity, legal basis, and legal compliance.

• We use SSL certification (Let’s Encrypt Authority X3 certification) across the entire website to protect the data provided on forms and generated on the site.

• To protect the site against attacks, we use premium security software (Solid Security Pro) to protect stored data against “brute force” and viral attacks.

• The purchasing and user data in the site’s databases are stored in encrypted form (pseudonymized), so they are not readable by external parties.

• In this privacy statement, we provide users with the ability to request information about the handling of their personal data, to modify or delete their personal data via forms.

Occasionally, it is necessary to provide data to our essential service partners (e.g., hosting provider, courier company, newsletter software) for business purposes.

In such cases, we always choose partners who comply with GDPR requirements, and for US-based partners, we ensure they participate in the EU-US Privacy Shield data protection initiative, and we sign data processing agreements with them to ensure responsible data management.

5. MARKETING COMMUNICATION

Conducting marketing communication is essential for the company’s activities. The legal basis for this data processing is the interest shown in our services or the explicit consent of the users.

Under the European Union’s Privacy and Electronic Communications Regulations (PECR), we send marketing messages to our users if they have purchased from us or have explicitly consented to receiving marketing messages.

We always make it easy to suspend consent and unsubscribe from messages. Each email contains a link for unsubscribing, or you can request removal from the database at info@cleantechnics.nl.

Even if you unsubscribe from marketing communication, we may still send messages related to order fulfillment.

6. NOTES ON PERSONAL DATA

Occasionally, it is necessary to share certain personal data with our partners to maintain normal business operations:

– IT service providers and those providing troubleshooting and maintenance for computer systems

– Expert partners such as lawyers, accountants, bankers, insurers

– Government agencies requesting reports on our activities

– Payment service providers who securely handle card data

– Courier services fulfilling incoming orders to the provided shipping address

International data transfers

Occasionally, it is necessary to share users’ data with service partners outside the European Economic Area (EEA) to maintain business operations.

Non-EEA countries often do not provide the same level of data protection, so European laws prohibit the export of data without meeting the appropriate conditions.

Whenever personal data is transferred outside the EEA, in addition to the steps discussed in point 4, we take the following measures to ensure the secure handling of data:

– We only transfer data to countries that the European Commission considers to provide adequate data security.

– We only use US-based services that participate in the EU-US Privacy Shield data security initiative.

If the above conditions are not met, we request explicit consent from users to transfer the data. Consent can be withdrawn at any time.

Links to external sites

This site occasionally contains links to external sites or embedded code snippets that ensure the operation of external services.

Clicking on these links or using the embedded solutions may allow external partners to collect data about users.

While we do our best to review partners appropriately, we have no control over their data protection principles and are not responsible for their data management practices.

7. DATA RETENTION PERIOD

We always store users’ data only for as long as necessary to fulfill legal/accounting/reporting obligations or to operate the service.

When deciding on the retention period, we consider the amount, nature, and sensitivity of the data, and the potential impact of a data breach.

For tax reasons, we need to retain customers’ billing and purchase data for at least 8 years to comply with legal obligations.

In certain circumstances, we may use data in anonymized form for statistical purposes, in which case we store the data without notification for an unlimited period.

8. USER RIGHTS

As a citizen of the European Union, the General Data Protection Regulation (GDPR) grants the following rights to users of the site:

a. Access to personal data

Users of the site have the right to request a copy of the personal data stored by Cleantechnics B.V. Requests are generally fulfilled free of charge within 14 days of the request.

In cases of repeated, abusive, or unjustified data requests, Cleantechnics B.V. may charge a moderate fee for providing the data and may require additional time to provide the data.

Furthermore, Cleantechnics B.V. requests proof of identity before releasing the data to prevent misuse. To request personal data, modification, or deletion, please use the contact form on the contact page.

b. Modification of personal data

If personal data have changed or were provided incorrectly, users have the right to request the modification of the data. To modify personal data, please contact us at info@cleantechnics.nl.

c. Requesting the deletion of personal data

Users have the right to request the deletion of all their personal data. Requests are fulfilled free of charge within 14 days of the request. After deleting personal data, the user account will no longer be accessible, and any purchased materials will also become inaccessible, as personal data associated with the user account are essential for accessing the service.

Cleantechnics B.V. requests proof of identity before deleting personal data to prevent misuse. To request the deletion of personal data, please use the contact form mentioned above.

d. Requesting the restriction of personal data processing

Users have the right to request the restriction of the availability of their data to third parties (service partners). When submitting a request, the specific service partners to be restricted can be named.

It is important to note that cooperation with certain service providers is essential for the operation of the site (e.g., Barion, as a payment service provider), so restricting them will make the site’s services inaccessible to the user.

Cleantechnics B.V. requests proof of identity before restricting the transfer of personal data to prevent misuse. To request the restriction of personal data transfer, please use the contact form mentioned above.

In Netherlands, the official body dealing with data protection is the “Autoriteit Persoonsgegevens” (AP). Users can find more information about their data protection rights on the AP website.

Autoriteit Persoonsgegevens

Visiting Address: Hoge Nieuwstraat 8, 2514 EL Den Haag (by appointment only)
Mailing Address: Postbus 93374, 2509 AJ Den Haag
Phone (business inquiries only): +31 70 888 85 00
General Inquiry Phone: +31 88 180 52 50 (Monday to Thursday, 10:00 – 12:00)
Fax: +31 88 071 21 40
Email: info@autoriteitpersoonsgegevens.nl
Website: https://autoriteitpersoonsgegevens.nl/nl

9. ANONYMIZED DATA AND “COOKIES”

The https://cleantechnics.eu website, email messages, and advertisements use “cookies” and similar technologies, such as tracking codes, remarketing tags, and pixels, which come into effect after the user has given their consent.

These technologies help us better understand user behavior and interests, thereby assisting in higher quality and more efficient operations.

Our goal is to make the use of https://cleantechnics.eu as user-friendly and personalized as possible. If the user wishes to prevent the recording of non-personal data by these technologies, this can be done in the following ways:

– Using the cookie warnings appearing on the website to disable their loading

– Disabling cookies in the browser

For more information about the additional cookies and tracking codes on https://cleantechnics.eu, please refer to our Cookie Policy.